Updated 23rd December 2021

We look forward to welcoming you back to Her Majesty’s Theatre!

To ensure that we keep everyone as safe as is reasonably possible we’ve made some changes to the way we operate. This page provides the latest information on these changes, and what to expect when you visit Her Majesty’s Theatre.

We are monitoring the latest advice from the Australian and Victorian Governments and will continue to update our procedures as necessary.

It will be a requirement that all patrons and staff aged 12 years & 2 months are fully vaccinated against COVID-19 prior to entering Her Majesty’s Theatre.

Children under the age of 12 years & 2 months are welcome to attend and do not require vaccination, however must be accompanied by a vaccinated adult.

Providing proof of vaccination at the theatre

Proof of vaccination status (or valid medical exemption) will be required at entry to the theatre. The easiest way to do this will be via the Service Victoria app. Instructions on how to do this can be found here.

Customers without a smartphone can print a vaccination certificate from their Medicare account or contact Services Australia for a paper certificate to prove their vaccination status.

Additional safety measures and mask wearing
Proof of vaccination is an additional health and safety measure on top of upgraded air conditioning systems, more frequent cleaning of high touch surfaces, completely flexible ticket exchanges, venue zones, staggered arrivals and mask requirements.

Masks will be mandatory in the theatre at all times for people aged 8+. Mask wearing is strongly encouraged for people of all ages.

What should I do if I will not be fully vaccinated in time for my performance?
If you are an existing ticket holder and will not be vaccinated before your booked performance date, please contact Ticketek via this form to arrange for an exchange to a later performance or a refund.

There is currently no end date on the vaccination requirement, however we don’t anticipate that it will be removed prior to the end of Frozen’s Melbourne season on January 23.


Share information with your party
If you are the ticket purchaser, you will receive several pre-arrival emails from Ticketek, sharing important information with you. Please be aware that only the ticket purchaser will receive these emails, so be sure to forward the communications onto everyone in your party so that they are all aware of what to expect on their visit.

If you are feeling unwell, stay home 
If you or someone in your group meets the below criteria, please do not attend the performance. You should stay home and follow government guidelines to isolate and get tested.

  • You have a confirmed or suspected case of COVID-19 in the last 14 days or are awaiting the results of a COVID-19 test.
  • You are unwell or showing any symptoms of COVID-19 (including cough or sore throat) at the time of attending or have been unwell within the previous 72 hours and cannot provide a negative COVID-19 test result.
  • You have been in contact with someone diagnosed with COVID-19.

Ticket exchanges are available, book with confidence!
If you are unwell and cannot make it to your performance, or unable to attend for any of the reasons above, please let us know as early as possible. Please notify Ticketek’s Box Office at Her Majesty’s Theatre at and they will arrange a transfer of tickets to a different performance.

Download the QR Code app
The fastest way to check-in to the theatre is to download the Service Victoria app prior to your arrival and scan the QR code with your phone at the front of the venue.


Arrive early and check your tickets
We recommend arriving at least 30 mins before the performance. The Theatre will be open 90 minutes prior to Act 1 with auditorium doors opening from 45 minutes prior to Act 1.

To assist in ensuring that we limit exposure between groups, the theatre will be divided into different levels: Stalls, Dress Circle & Grand Circle. On arrival to the theatre, you will be asked what level your tickets are on and asked to join the appropriate entry queue. Once inside, you cannot cross over with the alternate areas. Please be familiar with your seat allocation prior to arrival.

Masks are mandatory
You are required to wear your mask for the duration of your visit unless you have a lawful reason not to do so. If you do not have a mask, we will provide you with one free of charge.

In the auditorium
In accordance with the DHHS and by approval under the Public Events Framework, Her Majesty’s Theatre can currently hold up to 100% capacity, or a maximum of 1,700 patrons, for all performances. The auditorium will be seated in our standard layout which means that there will not be physical distancing within the auditorium, and you may have patrons sitting directly next to, in front of, and behind you.

We aim to provide a COVID Safe Venue
Our theatre foyers and auditorium receive a professional deep clean after every performance, and our staff will continue to constantly clean and disinfect washrooms, touchpoints and high traffic areas throughout the performance.

In addition to this our air conditioning system has been upgraded and fitted out with Steril-Aire UVC technology. This engineered solution is designed to kill 99.9% of all air borne viruses and bacteria.

Please undertake good hand and respiratory hygiene
You can also play a part in maintaining a COVID safe venue. Make use of the hand sanitiser that will be available throughout the venue, and sneeze or cough into your elbow.

Practice good physical distancing
Where it’s practical to do so, please ensure that you keep your distance when queuing and moving throughout the foyers. Signage throughout the theatre will help with guidance on other ways to protect your wellbeing.

Keep things moving
Some foyer seating will no longer be available to allow for better flowing foyers.

HMT does not have a Cloakroom
Please don’t bring any large personal items or bags or handbags larger than equivalent to an A4 sheet as we cannot permit them in the venue.

Contactless payments
All of our outlets are cashless, and we can only accept contactless payments at our bars, box office and merchandise counters.

At the end of the show
At the end of the performance, we will be exiting the auditorium in sections. Please follow the instructions of Her Majesty’s Theatre staff. Once you have exited the theatre, we ask that you promptly move away from the exits to ensure others can exit without congestion.

COVID Marshals are there to help
Our COVID marshals and front of house staff will be onsite throughout the event to monitor everyone’s safety, and to assist you in any way they can. If you feel uncomfortable at any time, please speak to one of our friendly staff who will assist you.

If a performance is cancelled
You will be notified by Ticketek and your tickets will be transferred to a new performance. For further information regarding individual show exchange or refund policies, please visit the relevant show website or contact Ticketek.

Please note our Conditions of Entry
By entering the venue, you agree to abide by our Conditions of Entry which have been updated to reflect our COVID Safe measures and requirements. You are also agreeing to follow the directions of our staff and signage, and any applicable government directives.

If your question hasn’t been answered here or you have any additional queries or concerns, you can contact us at

Thank you for your ongoing support and understanding during these times and we can’t wait to see you back at the theatre!