Information Regarding Accessibility
Her Majesty's Theatre is committed to providing the best possible access to events at the theatre for patrons with restricted mobility or other special requirements. We are continually striving to improve and upgrade our facilities to make a visit to the theatre as enjoyable as possible for our audiences.
Below is information we hope will help patrons with particular needs book for and attend events at HMT.
Vehicle Drop Off There is a No Standing area just to the right of the main entrance to the theatre. The footpath on Exhibition Street in front of the theatre is all under cover.
Disabled Parking There are disabled parking bays on the street in the following locations.
168 Exhibition St (between Little Bourke and Bourke Streets, heading south, approx. 75 metres from HMT). There are two bays with a two hour time limit.
Little Bourke St (just off Spring St, heading west, beside the Princess Theatre, one block from HMT). There are two bays with a three hour time limit to 7:30pm then unrestricted.
131 Lonsdale St (between Exhibition and Russell Streets, heading west, one block from HMT). There is one bay with a two hour time limit.
In Spring St (just north of the Lonsdale St intersection, heading north, outside the Casselden Place Government Offices, a little more than one block from HMT). There are two bays wth a two hour time limit.
Access from the Street to the Foyers and The Maj Cafe The theatre can be accessed from Exhibition St without any steps - use the left hand set of doors in the main entrance. Access to the The Maj Cafe is also free of steps, both from the street and internally from the Stalls Foyer. Please note there is no lift at Her Majesty's.
Access to the Auditorium The Stalls section is on the lower level of the auditorium, immediately in front of the Stage. There are no steps in the Stalls. The floor is on a gradual incline so that each row is higher than the row in front. Patrons who may have difficulty using stairs should book seats in the Stalls.
The Dress Circle is the middle level of the auditorium. The seating in the Dress Circle is stepped so that each row is raised one or more steps above the row in front. For patrons sitting in the Dress Circle, there is a wide staircase of 26 steps with a gentle gradient to reach Door 4 (front half of the Dress Circle) and another 10 steps to reach Door 5 (back half of the Dress Circle).
The Grand Circle is the top level of the auditorium. The seating in the Grand Circle is stepped so that each row is raised one or more steps above the row in front. For patrons sitting in the Grand Circle, there are a total of 58 steps from the street entrance to the Grand Circle (Door 6).
Seating Options Please note there is no lift at Her Majesty's Theatre. Patrons who may have difficulty using stairs should book seats in the Stalls.
Two separate wheelchair positions are located in the centre of Row Q in the Stalls (usually A reserve). There are also two wheelchair positions at either end of Row Y in the Stalls (usually B or C reserve, depending on the event). A single seat for a companion is held next to all wheelchair positions. To see the location of the wheelchair seats, go to the Stalls Plan.
Patrons who require a wheelchair to travel to the theatre but can transfer into a standard theatre seat should indicate this when making their booking. They can then be allocated Stalls seating on an aisle to make a transfer easier. Wheelchairs and walking frames can be stored in the foyer by the Front of House staff.
Disabled and Companion Card Holder Bookings All enquiries and bookings for disabled patrons, patrons who may require some assistance or Companion Card holders must go through the Ticketek agency next to the theatre (225 Exhibition Street). Please call 03 9662 9571 Monday to Friday 9am - 5pm and Saturday 9am - 1pm. This number is only for disabled bookings.
Patrons requiring a wheelchair position, aisle seat or special assistance, should always book in advance to ensure that an appropriate seat is available.
All Other Box Office Enquiries Unless a patron requires wheelchair or disabled access seating or is a Companion Card Holder, all bookings should go through Ticketek general bookings. Full details of how to make a general booking are on our To Buy Tickets & Seating Information page.
Hearing Loop Currently, there is no hearing loop or other audio assistance system in place at Her Majesty's Theatre. We are investigating options with a view to installing an appropriate system in the near future.
Disabled Toilet There is a disabled toilet off the Stalls Foyer. Head to the right hand end of the foyer and through the archway into the vestibule. There is signage to the Disabled Toilet or ask any staff member for directions.